You have an employee that started working there and just got put on this route. I hope my message reaches some one in charge to resolve this matter, I just need the customer’s money be send to him that is all.
I am really disappointed form this bad quality service and not being honest with customers, I lost not a customer with the bad reputation i did lose a lot. All I need is the money for the package value to pay it back for the customer or the package that they have it and were paid to deliver it. and she did not find the check although UPS investigation office told me was first on November. This morning I went to drop a package and the lady told me the value of the check UPS send is $15.
United parcel service near me update#
I called the store to confirm they have it they did not help either and no one called me back to update me about it. They kept telling me they are investigating !! two weeks a go I called and they told me check was issued and send to the sender …nothing came i called again last week and they told me it was send to the store, when i asked why not to my company. and at the store I did tell them the value of the package and they told me will arrive on time and its insured ,The customer called many time for his money and UPS have not issue any refund check. I contacted customer service the and explained the issue and I told them the value of the package was $400. The customer is very upset and need his money back. the took the package and send it to the store it was shipped from but never arrived.
The receiver took it back to UPS store and complained about that. The order arrived damaged from mishandling. Last Sep I shipped an order from our store to a customer. We are a sweet shop located in Houston, Nablus Sweets, We use UPS to ship our packages to our customers inside and outside the USA.
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